Refund, Returns, and Shipping Policy

Thank you for shopping with the Walldogs! Every purchase directly supports our mission to preserve traditional sign art and create community murals worldwide. Please read our policy below regarding shipping, returns, and replacements.

1. Return Eligibility & Guidelines

We accept returns on eligible items under the following conditions:

  • 30-Day Window: Return requests must be initiated within 30 days of your purchase date.
  • Item Condition: To be eligible for a return, your item must be unused, unopened, and in the exact same condition in which you received it. It must also be in its original packaging.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
  • Prior Authorization Required: You must contact us before returning any items to confirm that your purchase qualifies for a return or replacement. Returns sent without prior approval may not be processed.

2. Exceptions & Non-Returnable Items

  • Digital Content: All digital downloads, e-books, and virtual content are non-refundable and cannot be returned once purchased.

3. Exchanges & Replacements

We only replace items if they are defective or damaged upon arrival.

If you received a defective item and need to exchange it for the same product, please contact us prior to sending the item back so we can verify eligibility and provide return instructions. Once we receive your returned item, we will inspect it and process your replacement or refund.

4. Shipping & Transit Damage

  • Damage During Shipping: The Walldogs are not responsible for items damaged or lost during transit by shipping carriers. If your package arrives physically damaged due to postal handling, please file a claim directly with the shipping provider (e.g., USPS, UPS, FedEx).
  • Return Shipping Costs: You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will not be included.
  • Tracking: If you are returning items over a certain value, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment.

6. How to Start a Return or Inquiry

To initiate a return or ask questions about an order, please contact us by submitting the contact form.